This is the final article in a multi-part introductory series on blacklists and blacklist activity.
Most of our customers come to us when their business has already been adversely affected by blacklisting. Email is crippled by low deliverability rates. The first question our experts are asked is always “How do I get off this $%&! blacklist?” The process is really simple, but it often takes time.
First, you need to stop spamming, or sending viruses and malware. The infected systems need to be shutdown or quarantined. This could mean taking down email servers or infected workstations across the company.
Second, you need to put in place tools that prevent future exploitation of your systems. MxToolbox, as an expert in email and blacklists, recommends cloud-based email security software that protects both inbound and outbound email. You can contact our experts to learn about our Email Protection and Total Security packages.
Third, you must contact the blacklisting agency or agencies to get delisted. If you are on multiple blacklists, you must contact each one separately as each has their own preferred delisting process. One thing is universal: before removing you from their list, blacklist operators will require you to explain the steps you took to prevent further spam, malware or botnet attacks from your servers.
MxToolbox email experts can help you with everything you need around blacklists, including:
- Lookup tools for identifying the blacklists you are on
- Monitoring tools to constantly watch your domains and IP addresses for inclusion on a blacklist (and our paid monitoring solutions come with our top-notch support)
- Cloud-based Email Protection and Total Security packages to prevent future attacks that would get you blacklisted
- Information on blacklist and links to the blacklist, including delisting resources.