I understand that issues like these can get many people very upset and it does seem like an unfair policy. Certainly any time a list requests a payment for de-listing, it is a cause for concern.
It might not completely resolve your frustration, but I hope that a little bit of explanation can at least help you understand the possible motives of the list operators.
The most important thing to realize is that lists which block subnets instead of individual IP addresses should not be used as a sole means of judgement on whether or not to deliver a message or not. At most these types of lists should be used to help weigh a message for being filed under spam or junk. To bounce or blackhole for being in the same subnet as a malicious IP will almost guarantee false positives which should be a top priority of a email administrator to avoid.
The other thing to remember is just because you don't own the IP doesn't mean there isn't anything you can do about it. You can contact your ISP who is providing you the IP and tell them that they need to work on resolving this problem or reassign you an IP that is in a clean block. If you are unsure who owns the block you are in you can use our ARIN Lookup tool
. Here is an example of the ARIN Lookup on one of our outbound IP Addresses
. You can see here who controls the entire block and it is their responsibility to stop malicious activity on their network. The operator of a blacklist that blocks entire networks like this is hoping that by being listed, you might help the Internet community by contacting the owner of the network as a paying customer and let them know what is going on.
Of course the Internet is an open environment and anybody can put together and open a blacklist. They can list on it whomever they wish for any reason they might have, including some motivations which are not so altruistic. The balance that is built into the blacklist system is preserved by the fact that scammers are not going to be able to get their list used by system administrators and therefor will not impact mail flow. If you are on a blacklist that nobody uses, it doesn't cause an impact on your email.
If you are getting your mail bounced and getting told that you have to pay to get de-listed, you can inform the administrator of the recipient domain of the behavior and they might reconsider using this list to block mail.
The other thing you can do is let your voice be heard in forums like ours. We do not take any public stance on ANY blacklist and the inclusion of a list in our tool is NOT a recommendation or a statement of validity. We want to inform our users of any list that they might be on so they can make the most informed decision on actions that might need to be taken. However please feel free to post your experiences here in hopes of educating and informing your fellow netizens.
I wish you the best of luck in getting your problems resolved. As always I like to make sure that our visitors are aware that in addition to our free tools we also provide paid Products
which can alleviate both your outbound delivery issues as well as provide inbound spam and virus protection
and email continuity
for emergency situations as well as hosted mail